Managing your rental
For tenants in SIREG-managed buildings and the owners of their units: your tenancy continues, how to handle rent requests, and where to get free help.
By the Tenant.ca teamUpdated 3 min read
If you rent a unit in a building SIREG manages, your tenancy is protected by Ontario's Residential Tenancies Act, 2006. A tenancy ends only by agreement, by a proper notice under the Act or by an order of the Landlord and Tenant Board. A management company's financial trouble, a suspended licence, an insolvency filing or a change of landlord does not end it.
Your rent stays the same. It can be increased only once in 12 months, with at least 90 days' written notice on the proper form. You do not have to sign a new lease or pay a new deposit to stay in your home.
This page is general information, not legal advice. It reflects public sources checked on October 3, 2026.
CBC News reported on September 30, 2026 that some unit owners had begun approaching tenants directly to collect rent, and that tenants on Kipps Lane in London had not known their units were investor-owned. The Globe and Mail later reported that insolvency notices warn owners they cannot break their agreement with SIREG and begin collecting rent on their own, though they can apply to a court.
Keep paying your rent on time. Missing rent puts your tenancy at risk whoever is right about where it should go. Pay the way your lease and your landlord's written instructions say until you receive a change in writing.
If someone asks you to pay them instead, ask for it in writing: their name and address, the unit, the date the change takes effect and the reason they are entitled to the rent. You can take time to check it. Do not pay cash without a receipt. A landlord must give you a rent receipt when you ask for one, free of charge.
If you receive two sets of written instructions that conflict, get advice before the next rent date. The free services at the end of this page can help.
Your landlord stays responsible for keeping your unit in good repair, whatever is happening to the company that managed it. Make repair requests in writing and keep a copy.
If nobody answers, you can apply to the Landlord and Tenant Board about maintenance, and your municipality's property standards office can inspect. For anything that threatens safety, such as no heat in winter, call the municipality as well.
Wait until your lawyer confirms that you are entitled to collect the rent. Then send one clear written message: who the landlord is, who manages the unit, how and where to pay, the date the change takes effect and who to call for repairs. Give the tenant a way to verify it.
Do not arrive unannounced asking for payment. A landlord generally needs to give 24 hours' written notice to enter a unit, and only for the reasons the Act allows. The Act also prohibits harassing a tenant. A tenant who feels pressured is more likely to stop communicating than to pay.
When Tenant.ca takes over a unit, we write to the tenant, confirm their lease details and explain how to pay rent and request repairs from the handover date.
These services do not charge tenants. Bring your lease, your rent receipts and every notice you have received.
