Frequently Asked Questions

Click the Apply button on any Tenant.ca-managed listing. You will fill out a short rental application and upload the required documents such as a credit check, employment letter, pay stubs, proof of income, and references. Our team reviews applications within one to two business days.

No. Applying through Tenant.ca is completely free for tenants. Landlords pay for the platform, not you.

Typically you will need a completed rental application, a credit check, an employment letter, recent pay stubs, proof of income, and references from previous landlords.

Yes. Each listing has a Book Showing button. Pick a date and time that works for you, and the listing agent will confirm the appointment.

The landlord or property manager will send you a lease agreement for review and signing. You will typically need to provide first and last month rent before move-in.

Yes. Click the heart icon on any listing to add it to your favourites. You can access your saved listings from the favourites page anytime.

The Landlord and Tenant Board is an Ontario tribunal that resolves disputes between landlords and tenants. It handles applications related to rent increases, evictions, maintenance issues, and other tenancy matters under the Residential Tenancies Act.

In Ontario, landlords can increase rent once every 12 months with at least 90 days written notice using the required form. The increase is limited to the provincial rent guideline percentage unless the unit is exempt.

No. A landlord must have a valid reason under the Residential Tenancies Act, serve the proper notice, and if disputed obtain an eviction order from the Landlord and Tenant Board.

Landlords are legally required to maintain the rental unit and building in a good state of repair and meet health, safety, and housing standards. If repairs are not made, you can file the appropriate application with the Landlord and Tenant Board.

Generally, a landlord must give 24 hours written notice and can only enter between 8 a.m. and 8 p.m. Exceptions include emergencies, consent at the time of entry, or showings with proper notice.

Click List My Property in the top menu. You will create an account, fill out the property workflow with details, upload photos, and submit for review. Once approved, your listing goes live.

Contact us for current pricing. We offer competitive property management packages that include listing, tenant screening, showing coordination, and ongoing management.

Yes. Our owner portal gives you visibility into showing requests. You can approve, reschedule, or decline showings and communicate with prospective tenants through the platform.

Applicants submit a credit check, employment verification, income proof, and references. Our team reviews each application and provides a recommendation so you can make an informed decision.

We operate across Canada with a primary focus on Ontario. Our MLS integration allows us to display rental listings from boards across the country.

Yes. Listings tagged MLS come from the Multiple Listing Service and are managed by external agents. Listings tagged Managed by Tenant.ca are directly managed on our platform and support in-app applications, showing booking, and fuller operating workflows.

Visit our Contact page or email us at [email protected]. Our team typically responds within one business day.

Yes. The product supports dedicated experiences for tenants, owners, agents, admins, and vendors. Public pages help people discover listings and services, while assigned users can access deeper workflows for documents, maintenance, payments, support, and day-to-day operations.

Owners are not limited to publishing a listing. The owner experience covers property and listing management, applicant review, documents, maintenance visibility, financial workflows, messages, reports, and support depending on access and assignment.

Agent and admin workflows include listings, applications, leads, schedules, showings, verification, MLS and IDX management, vendors, work orders, support, lockbox, payments, and reporting. The public website is only one part of the overall system.

Yes. Vendor workflows include work-order status updates, scheduling, compliance documents, invoices, performance tracking, and support. That allows maintenance coordination to continue inside the same platform after a tenant submits a request.