Frequently Asked Questions

Use the Apply button on a Tenant.ca-managed listing and follow the document checklist. MLS listings may use a different enquiry process; use the contact options shown on that property. Review times depend on the listing and whether your application is complete.

No. Applying through Tenant.ca is completely free for tenants. Landlords pay for the platform, not you.

Typically you will need a completed rental application, a credit check, an employment letter, recent pay stubs, proof of income, and references from previous landlords.

Open the property and use Book Showing where available. Otherwise, contact the listing representative using the options on that page. A requested time is subject to confirmation.

The landlord or property manager will send you a lease agreement for review and signing. You will typically need to provide first and last month rent before move-in.

Use the heart on a listing to save it to Favourites. You will be asked to sign in if needed. Use the heart again to remove it.

The Landlord and Tenant Board is an Ontario tribunal that resolves disputes between landlords and tenants. It handles applications related to rent increases, evictions, maintenance issues, and other tenancy matters under the Residential Tenancies Act.

In Ontario, landlords can increase rent once every 12 months with at least 90 days written notice using the required form. The increase is limited to the provincial rent guideline percentage unless the unit is exempt.

No. A landlord must have a valid reason under the Residential Tenancies Act, serve the proper notice, and if disputed obtain an eviction order from the Landlord and Tenant Board.

Landlords are legally required to maintain the rental unit and building in a good state of repair and meet health, safety, and housing standards. If repairs are not made, you can file the appropriate application with the Landlord and Tenant Board.

Generally, a landlord must give 24 hours written notice and can only enter between 8 a.m. and 8 p.m. Exceptions include emergencies, consent at the time of entry, or showings with proper notice.

Start with Get a rental assessment or the List Your Property page. Tell us the address, property type, availability and service you need. No account is required for this first enquiry; our team will discuss fees, scope and onboarding with you.

One month's rent + HST. From $98/month + HST for condos and apartments; from $148/month + HST for houses; custom portfolio pricing. Confirm the included scope; repairs, operating expenses and separately requested services are separate costs.

Yes. Our owner portal gives you visibility into showing requests. You can approve, reschedule, or decline showings and communicate with prospective tenants through the platform.

Applicants submit a credit check, employment verification, income proof, and references. Our team reviews each application and provides a recommendation so you can make an informed decision.

Tenant placement is available across Ontario. Ongoing property management covers Toronto and the GTA, plus Brantford, Chatham, Hamilton, Kitchener, Listowel, London (Bentley Drive buildings only), Sarnia, St. Catharines, Tillsonburg, Waterloo, Welland, Windsor and Woodstock. Rental searches include Tenant.ca-managed and MLS listings across Ontario; inventory varies by city.

Yes. Listings tagged MLS come from the Multiple Listing Service and are managed by external agents. Listings tagged Managed by Tenant.ca are directly managed on our platform and support in-app applications, showing booking, and fuller operating workflows.

Use Chat & help, visit Contact, email info@tenant.ca or call 1-866-836-2680. Chat shows current team availability. You can leave a message when the team is unavailable.

Yes. Sign in to see the tools available for your tenant, owner, agent or vendor role. Access depends on your account and property assignment. Contact us if an expected property or tool is missing.

Owners can review property information, applications, documents, maintenance updates and reports according to their service and account access. Confirm which tasks our team handles and which remain with you during onboarding.

Assigned leasing teams use the portal to manage listings, enquiries, showings, applications and property operations. These tools require an authorised account; public visitors can browse listings and contact the team without that access.

Yes. Invited vendors can view assigned work orders and submit updates, documents and invoices. If you received an invitation, use its link to set up access.